ITIL® v4 FOUNDATION

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  • VILT - Virtual Instructor Led Training

Service Descriptions

ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy. Why this ITIL 4 Foundation training? ITIL 4 Foundation is the entry level course for ITIL certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. ITIL 4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL to new ways of working, such as Lean, Agile and DevOps. What you will learn This two-day training course prepares you for the exam leading to the ITIL 4 Foundation certificate. At the end of this course, you will have an understanding of the Guiding Principles of ITIL 4, the Service Value Chain, the four dimensions of Service Management and the link between ITIL 4 and other best practices like Lean IT, Agile and DevOps. The ITIL 4 Foundation certificate is a requirement for taking any of the ITIL Managing Professional and ITIL Strategic Leader modules that lead up to the ITIL Master qualification. Who should attend? Individuals at the start of their journey in Service Management; ITSM managers and aspiring ITSM managers; individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery; existing ITIL qualification holders wishing to update their knowledge. Virtual Instructor-Led Training. Attend a live class over the internet. You get to interact with the expert instructor and other students from all over the world. After clicking the "Book Now", you will be directed to the "Schedule Online" page. You are free to choose the available date and time dan we will contact you as soon as possible.

Contact Details

+ 02129400271

info@dutakuningan.com

PT. Duta Kuningan, Jalan Tahi Bonar Simatupang, RT.1/RW.2, West Cilandak, South Jakarta City, Jakarta, Indonesia