CITM - Certified IT Manager

  • Starts Oct 27
  • Contact Our Sales
  • VILT – Virtual Instructor-Led Training

Service Descriptions

CITM© is the second course in the EPI IT Training Framework. Also known as the IT specialist course, CITM© is a 3-day course designed to teach the competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in dynamic environments. CITM© is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency level 3 (Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1. Who Should Attend The CITM© is most suited for seasoned IT professionals who have a need to understand the requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers. After completion of the course the participant will be able to: • Provide guidance and implementation for IT strategy as set by senior IT and business management • Select and manage staff, implement training programs, career plan development and job rotation programs • Select, evaluate and negotiate vendors using RFI, RFP and selection criteria • Provide guidance for developing, testing and implementing business applications • Manage and/or assist in IT project management • Design and implement service management processes for problem and change management • Understand the need for business continuity and design the business continuity plan • Review and implement information security practices and controls • Understand the need for business change, the role and activities of the Business Relationship Manager • Initiate and assist in risk management practices • Understand and select new technologies such as Blockchain, Big Data and Artificial Intelligence • Select suitable technologies for information management • Measure and improve quality of IT services

Upcoming Sessions

Contact Details

+ 02129400271

PT. Duta Kuningan, Jalan Tahi Bonar Simatupang, RT.1/RW.2, West Cilandak, South Jakarta City, Jakarta, Indonesia